First give us calls so we can trouble shoot your unit, generally we can get you up and going with just a call.

However if this doesn't work then, we can issue you an RMA (Return Merchandise Authorization) and further test your unit. If at this point we find the unit to be malfunctioning we will repair or replace the unit at no additional cost.

Yes, the glass blend holder allows users to watch extraction while inhaling virtually no harmful substances.

A 3 year warranty is covered on all manufacturer defects.

No, the unit does have many glass pieces that come along with the unit. The unit is very user friendly, after you place everything where it needs to go when actually using the unit you will become accustom to how it functions.

Yes, you must utilize the Glass Foam Pellet listed under accessories for the AroMed.

This unit is hand made in Germany.

The AroMed takes two minutes to heat up. Other hot air vaporizers need from eight to eighteen minutes to reach vaporizing temperature.

The hole is very small, but if you had access to crushed ice, then you could use the ice and provide an even cooler effect.

The AroMed operates within 1 -3 degrees Celsius of the displayed temperature.