Refund policy

You have 30 days from the day your order arrives to start a return.

Items need to come back unused and in their original packaging, and you will need your order number or receipt. Email us at customer.service@gotvape.com to get started. Once we approve the return we will send you a free return shipping label and tell you exactly where to send it. Please do not ship anything back before the return is approved, as we cannot accept it.

Changed your mind?

If your order has not been fulfilled yet, you can cancel it within 15 minutes of placing it. After that, or once it has shipped, use the return process above.

Something wrong with your order?

Check your order as soon as it lands. If anything shows up damaged, defective, or it is not what you ordered, let us know straight away and we will sort it out.

How your refund is worked out

Refunds are issued at the lower of the price you paid or what the item is selling for when the return is processed.

What we cannot take back

Clearance items and gift cards are not returnable. Clearance products are labeled final sale on the product page, so you will always know before you check out.

Anything discounted as part of a regular promotion is still fully returnable.

We also cannot accept returns on hazardous materials, flammable liquids or compressed gases. Ask us if you are unsure about a particular item.

Exchanges

The quickest way to swap something is to return the original and place a new order for what you actually want, rather than waiting for an exchange to process.

When you will see the money

We will email you once your return arrives and has been checked over, and let you know if the refund went through. Approved refunds go back to your original payment method. Give your bank a few days to post it on their end.